We completed 3 stages of community engagement

Over the last 18 months, we have been talking to the Moreland community about our kerbside waste and recycling services.

Thank you to everyone for providing feedback on the proposed changes to our waste service. Your feedback has helped shape our new 4-bin waste service and hard waste collections.

Overall we had 14 weeks of active engagement over 3 separate stages of community consultation. We held 14 workshops and 5 phone drop-in sessions with community members. Overall, we had 4,259 contributions across a range of engagement activities and feedback channels, including over 3,122 survey responses from households, businesses and community organisations.


Stage 1 - July and August 2020

The first stage of consultation helped us to understand what you think of our current waste services and your thoughts on the introduction of a fourth bin or service for glass recycling.

We received over 436 survey responses and 149 ideas on how the changes might affect your households and our community. You can find a summary of your feedback from Stage 1 here.

We also undertook social research to further understand how a four-bin service would impact on specific groups in our community. You can read a summary of the key findings here.

Stage 2 - February and March 2021

In the second stage of consultation, we presented some options for changes to your FOGO and Garbage, Recycling and Glass, and Hard Waste services and asked about alternatives for a new glass recycling bin for some housing types.

We received over 1,000 survey responses, and conducted six online workshops and two phone in sessions.

You can find a summary of consultation from Stage 2 here.

Stage 3 - August and September 2021

In the third and final stage of consultation, we sought feedback on our proposed changes to our waste service, outlined in our Kerbside Waste Service and Charge Policy. We received over 1600 survey responses from households and businesses, and held seven online workshops and two phone in sessions.

You can find a summary of consultation from Stage 3 here.

You can explore project updates and community questions and comments from community consultation below.

Community Personas

What might the proposed changes mean for you?

We heard about the needs of different households across Moreland. In Stage 3 consultation, we invited you to explore how the proposed changes might affect different households and the service options available for those who need them by clicking on the 'personas' below.
max holding a child on his shoulder and a pram

Max

has young children in nappies

We have a two-year old, and a newborn baby. We generate a lot of nappy waste and I’m worried about the smell.

Click here to read more about Max

Mahmoud with his wife and elderly parents

Mahmoud

has a large family

I live with my partner, three children and my elderly parents. My wife is a full time stay at home carer.

Click here to read more about Mahmoud

Milo standing with his partner

Milo

lives in a small household

My partner and I don’t create that much waste with just the two of us at home.

Click here to read more about Milo

Mackenzie, her partner, two children and compost

Mackenzie

and her family are a low waste household

We actively try to avoid creating waste where possible and have a compost bin for food scraps.

Click here to read more about Mackenzie

Melissa walking out of her apartment building

Melissa

lives in an apartment

Our building has 16 apartments. We don’t have much room to store bins in our common area.

Click here to read more about Melissa

Mick standing and waving next to his big bin

Mick

is an older person on a pension

I’ve been living here for 40 years. I’m on a pension and need help moving the big bins.

Click here to read more about Mick

Mario sitting in his wheelchair

Mario

has a medical condition that generates extra waste

I have disability and a medical condition that generates extra waste, so our garbage bin can fill up quickly

Click here to read more about Mario

Maddy with two housemates and a plant

Maddy

lives in a rental property with housemates

Between the 4 of us, our recycling and FOGO bins fill up quickly. The previous tenants left some rubbish behind

Click to read more about Maddy

Martina placing a bag on a table next to a monitor

Martina

is a business owner

My business uses Council’s waste service. With more online orders during Covid, we have more packaging waste

Click here to read more about Martina

Mei checking her letterbox

Mei

lives in a unit that uses private waste contractor

I've just replaced my dishwasher and TV. I want to get rid of my old one as I don’t have room to store them

Click here to read more about Mei

Project Updates

Stage 1

Share your thoughts

In the first stage of consultation in July-August 2020, we asked you how you thought these changes might affect your household. Hearing about your experiences helps us to understand how we can improve our waste services for everyone in Moreland.

You can read people's thoughts and ideas below.

How do you think these changes might affect you and your household? What do we need to think about when we’re planning for these changes in Moreland?

21 August, 2020

ianmacca says:

“95% of our food products are packaged in plastic. Glass drop of points at shopping centres instead of another truck polluting our suburbs.”

21 August, 2020

Victoryaddicks says:

“Continue weekly landfill.”

20 August, 2020

magpies67 says:

“The challenge will be lack of space to place 4 bins especially for residence living in apartment blocks. Education our community ”

20 August, 2020

lauren_doherty says:

“Make the recycling of e-waste more accessible. Placing it out during hard rubbish ends in a mess and in the same truck as everything else. ”

19 August, 2020

cbriton says:

“It would be good to have common collection points for both glass and soft plastics, and more clarification about 'what goes where.'”

18 August, 2020

Hannahif says:

“consider an appliance repair stations that the council pays people to use to reduce the applicance/household items going to landfill ”

18 August, 2020

Derpi says:

“I think there needs to be something better for clothing thay can't be donated other than the rubbish bin where it can be reused. ”

18 August, 2020

Carmel50 says:

“There is limited nature strip access for 3 bins now with more cars parked on streets due to Council approved minimum parking developments.”

18 August, 2020

Craigl says:

“Hi. Could we move to weekly green waste collections? The move to include food waste is great but I don’t have enough green bin space. Thanks”

17 August, 2020

Rosina says:

“I think it's great that we're moving to a four bin system. Fortnightly rubbish and weekly food and garden waste collection would be the best”

17 August, 2020

MrsPeach says:

“I agree a split bin would be much better as the space it would take up in the smaller blocks would be a lot!”

17 August, 2020

alex_neill says:

“Great idea! But FOUR bins is a big ask. My family are from the Northern Rivers and they have one recycling bin with a divider.”

16 August, 2020

Marita says:

“Not everyone has glass to put out weekly. I don't drink alcohol or buy sauces in jars as I make my own. Would take me many months to fill.”

16 August, 2020

JFR says:

“Recycling of glass, cardboard, paper, is clear, but it is the variety of plastics that is the issue. ”

15 August, 2020

lizzym says:

“Where all the bins will fit on subdivided properties. ”

14 August, 2020

awalker says:

“We are big on recycling, have own compost & minimal rubbish. Worried for neighbours habits. Think education is needed if more bins provided”

14 August, 2020

Laurenfsamuel says:

“Great to add an extra bin though soft plastics are thrown out in our house much more than glass. we need more education on correct recycling”

14 August, 2020

katie_daley says:

“I think it will be supremely helpful and I support it. Anything that helps us reduce landfill waste.”

14 August, 2020

MOS says:

“A number of waste disposal needs would remain unmet (other than via the tip). Including soft plastics, used batteries, e-waste, paint...”

13 August, 2020

Phocking says:

“Having a separate bin for soft plastics. Or more places to drop them. ”

13 August, 2020

giorgia says:

“Buyback model to recycle cans, plastic and glass bottles. More community gardens and worm farms in every suburb to process organic waste. ”

13 August, 2020

Talia says:

“It would be great if apartment blocks with private waste were required to have green bins and separated recycling too”

13 August, 2020

trash says:

“I visited Sicily 3 years ago in a village of 3000 population. They have a system similar to what Moreland is proposing. We are way behind.”

12 August, 2020

Rosacarbone says:

“We really can’t store anymore bins. Can you look at communal areas/local parks acting as collection points.”

12 August, 2020

ReduceWaste says:

“Why not a five bin system, with paper and cardboard separated from plastics and metals, like in Berlin? Communal glass bins work in London.”

12 August, 2020

ReduceWaste says:

“Container deposits are great when convenient, like the German system of returning glass and plassic bottles and aluminium cans to a machine.”

12 August, 2020

Jars says:

“We need to maintain weekly collection of waste. I am happy to stagger the recycling collection.”

12 August, 2020

amy_alexander says:

“Glass, plastic and can recycle deposits scheme is a better idea to 4 bins. ”

12 August, 2020

amy_alexander says:

“The idea is wonderful but isn't practical. A Scandinavian waste management way would be a better adoption. ”

12 August, 2020

gregrickard says:

“No space for 4 bins in most villa units. Not enough kerbside space for 16 bins from 4 units in my complex. No space for 4 communal bins. ”

12 August, 2020

Kathryn says:

“A street collection point for glass would be much more preferable to yet another bin hazard in a small street. Please no extra bin! No room ”

12 August, 2020

Kathryn says:

“I havent space for another bin, dont want to pay for one, and will never fill one. Theres no room on the street for another set of bin chaos”

12 August, 2020

chrismiddz says:

“Need a soft plastics bin or drop of point. Don't have lots of glass so bin will be a quite empty. Better plastics recycling. Drop off points”

12 August, 2020

rick_clarke says:

“Our recent townhouse already doesn't have suitable bin storage. Planning decisions made now must provide for adequate storage for four bins.”

12 August, 2020

vaitkin says:

“What are Council's costs to dispose of waste collected and how much does it receive for selling recyclable waste and from bin provision.”

12 August, 2020

TonyP says:

“More frequent green waste collection”

Stage 2

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Kelly Barnes

Towards Zero Food Waste Program Lead

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Stage 3

Provide a short summary of your question.

You have 150 characters left

Provide detailed information relating to your question.

You have 500 characters left

Select a respondent from the list that you would most like to answer your question.

Moderation Policy

These are the people that are listening and responding to your questions.

Kelly Barnes

Towards Zero Food Waste Program Lead

Erin Brissett

Communications Officer - Sustainability

Tammy Sherar

Towards Zero Waste Lead

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